Effective Date: 08/08/2023
Information We Collect
We may collect and process the following types of information when you interact with our services:
- Personal Information: This includes your name, email address, phone number, billing information, and other details necessary for booking and providing our tour services.
- Booking Information: Details about your tour preferences, itinerary choices, travel companions, and any special requirements you might have.
- Communication Data: Information from your interactions with us, including emails, chats, and customer service inquiries.
- Usage Data: We may collect information about how you use our website, such as your browsing history, pages visited, and referral sources.
- Device Information: We may collect information about the device you use to access our services, including the type of device, operating system, and browser.
- Location Data: With your consent, we may collect information about your approximate location for better service delivery.
How We Use Your Information
We use your information for the following purposes:
- Booking and Service Delivery: To process your bookings, communicate with you regarding your reservations, and provide the services you have requested.
- Customer Support: To respond to your inquiries, provide assistance, and address any concerns you may have.
- Improvement of Services: To enhance and personalise your experience with us, including analysing usage patterns and identifying areas for improvement.
- Marketing and Communication: With your consent, to send you promotional materials, special offers, and updates about our services. You can opt-out of receiving marketing communications at any time.
- Legal and Security: To comply with legal obligations, enforce our terms of service, and protect the rights, safety, and security of our customers, employees, and others.
Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies and individuals who assist us in delivering our services, such as payment processors, IT providers, and marketing partners.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Legal Requirements: When required by law, we may disclose your information to comply with legal obligations or respond to lawful requests.
We implement industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have the right to access, correct, update, or delete your personal information. You can manage your communication preferences and opt-out of marketing emails by following the instructions in the emails or contacting us directly at firstname.lastname@example.org
My Bali Friend
+62 882 36713029